Every feature, in detail.
A guided walk through the real product — the widget your visitors see, the console your agents use, and the dashboards your admins live in.
Real-time translation, both directions
Your visitors write in any of 100+ languages. Your agents reply in theirs. Every message is auto-translated live in under 200ms — no copy-paste, no manual lookups, no language gap.
- Powered by Google Cloud Translation — no model tuning required
- Detects the visitor's language automatically on their first message
- Translations are cached per message so history loads are instant
A 4-pane console built for juggling chats
One workspace for up to four simultaneous conversations. Claim, assign, transfer, rate and close from the header — your hands stay on the keyboard, your eyes on the customer.
- Drag the 'Show original' toggle to see both languages side-by-side
- Transfer a chat between departments with two clicks
- Maximize any pane when a conversation needs your full attention
Route chats to the right team
Turn on departments and visitors pick one in pre-chat — Sales, Support, Billing, whatever you define. Only agents assigned to that department see the chat in their queue.
- Colour-tag each department so your team scans the inbox at a glance
- Agents can transfer conversations mid-chat if a customer lands in the wrong queue
- All-access agents stay visible to every department when you need coverage
CSAT ratings, rolled up by agent
Agents request a rating with one click; visitors tap an emoji. Scores and comments stream into the panel — so you see quality, not just volume.
- Per-agent breakdown with comment threads for every low score
- Average, distribution, and positive/negative percentage over any window
- Visitors can also end and rate a chat themselves from the widget
Response times and workload, per agent
Medians over averages — a single long pause can't skew the numbers. Track first-reply, follow-up reply, chats handled, and messages sent across any window.
- Agents with zero activity stay visible so you notice silence
- P90 first-reply shows tail latency, not just the happy path
- Averages team-wide rollup at the top for quick status checks
A widget that never fights your site
Shadow-DOM isolated CSS, under 30KB gzipped, loads after your page is interactive. Change colours, copy, position and languages from the panel — no redeploy of your site.
- Works with WordPress, Shopify, Webflow, Next.js, or plain HTML
- Pre-chat asks for name, email, language, and optionally a department
- Visitors can rate and end the chat themselves — no more zombie threads
Ready to talk to the whole world?
Free during beta. No credit card. Delete in one click if you don't love it.
Setup in under 5 minutes · No credit card required